We are here, by email, whenever you need us
Support for Told & Treasured is calm and unhurried. Write to us whenever it suits you, and a real person will read your message and reply in order, generally within two business days.
Most answers are in the help center, which is designed so you can finish the whole journey on your own. If you still need a hand, email is the way to reach us.
Most answers are here
The help center covers getting started, recording, sign-in, privacy, downloads, and more, so it is the fastest way to a clear answer.
Visit the help centerHow support works
Support is asynchronous and email-only, at hello@toldtreasured.com. There is no phone line, no live chat, no appointments, and no in-person service. Writing to us means you can explain things in your own time, and we can give your question proper care.
Told & Treasured is currently in a pilot, and paid checkout is shown as a coming-soon state until it is enabled. If you write about billing during the pilot, we will help you directly.
What we can help with
- Getting started
- Recording a story
- Microphone permissions
- Signing in
- Gift redemption
- Family invitations
- Billing
- Cancellation
- Refunds
- Downloads
- Exporting your archive
- Privacy
- Deleting a story or account
- Common errors
Email our support team
Tell us what you need help with and a little about what you were doing when it happened. That is usually all we need to point you in the right direction.
For your safety, please do not include passwords, card details, recordings, story text, or private family information in an email. We will never ask for them, and we do not need them to help you.